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Privacy Policy

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Inner Peace Counseling Center

Inner Peace Counseling Center ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains what information we collect, how it is used, how it is protected, and your rights regarding that information.

1. What Information Is Collected

We may collect the following categories of information through our website, intake forms, services, and communications:

Personal Information

  • Name
  • Address
  • Email address
  • Phone number
  • Date of birth
  • Emergency contact information
  • Insurance and billing information

Health Information (Protected Health Information - PHI)

  • Intake forms and assessments
  • Diagnoses and treatment plans
  • Progress notes and clinical records
  • Appointment history

Digital & Communication Data

  • Website form submissions
  • Email and SMS communication preferences
  • IP address, browser type, device type, and general website usage data
All clinical and health-related information is treated as confidential and protected under applicable state and federal privacy laws, including HIPAA where applicable.

2. How User Data Is Used

Information collected may be used to:

  • Provide counseling and mental health services
  • Schedule, manage, and confirm appointments
  • Process payments and insurance billing
  • Communicate administrative, clinical, or operational updates
  • Send appointment reminders and telehealth instructions
  • Maintain records required by legal, ethical, and regulatory standards
We do not use your personal information for advertising or marketing purposes without explicit consent

3. Confidentiality & Legal Exceptions

Information shared during counseling sessions is confidential. However, disclosure may occur when required by law, including but not limited to:

  • Threats of harm to self or others
  • Suspected abuse or neglect of a child, elder, or vulnerable adult
  • Court orders, subpoenas, or other legal mandates
  • Limited disclosures to insurance providers for billing and payment processing
These exceptions are consistent with our Limits of Confidentiality policy and applicable laws.

4. SMS Opt-In Details (A2P Compliance)

By providing your mobile phone number and opting in, you consent to receive SMS messages related to:

  • Appointment reminders
  • Scheduling or rescheduling notices
  • Billing notifications
  • Administrative or operational updates
  • Telehealth instructions
Message frequency may vary.
Message and data rates may apply.

Opt-Out Instructions

You may opt out of SMS messages at any time by:
  • Replying STOP to any SMS message, or
  • Contacting our office directly
Consent to receive SMS messages is not a condition of receiving services.

5. Cookie & Tracking Practices

Our website may use cookies or similar technologies to:

  • Improve website functionality
  • Analyze website traffic and usage trends
  • Enhance user experience
Cookies and analytics tools do not collect protected health information (PHI). You may adjust browser settings to refuse cookies, though some site features may be limited.

6. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your information, including secure systems for:

  • Electronic health records
  • Payment processing
  • Communication platforms
While we take appropriate measures to safeguard your data, no system can guarantee absolute security.

7. User Rights

You have the right to:

  • Request access to your personal or health records
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for non-essential communications
  • File a complaint regarding our privacy practices
Requests may be submitted by contacting our office using the information below.

8. Mobile Information Sharing Statement

We do not sell, rent, share, or disclose mobile phone numbers or SMS consent information to third parties for marketing or promotional purposes.
Mobile information is used solely for communication directly related to services provided by Inner Peace Counseling Center

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

Inner Peace Counseling Center
Daetwyler Plaza
13420 Reese Blvd. West
Huntersville, NC 28078
Email: info@innerpeacecounselingcenter.com

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