Inner Peace Counseling Center (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains what information we collect, how it is used, how it is protected, and your rights regarding that information.

We may collect the following categories of information through our website, intake forms, services, and communications:

Personal Information

• Name
• Address
• Email address
• Phone number
• Date of birth
• Emergency contact information
• Insurance and billing information

Health Information (Protected Health Information – PHI)

• Intake forms and assessments
• Diagnoses and treatment plans
• Progress notes and clinical records
• Appointment history

Digital & Communication Data

• Website form submissions
• Email and SMS communication preferences
• IP address, browser type, device type, and general website usage data

All clinical and health-related information is treated as confidential and protected under applicable state and federal privacy laws, including HIPAA where applicable.

Information collected may be used to:

• Provide counseling and mental health services
• Schedule, manage, and confirm appointments
• Process payments and insurance billing
• Communicate administrative, clinical, or operational updates
• Send appointment reminders and telehealth instructions
• Maintain records required by legal, ethical, and regulatory standards

We do not use your personal information for advertising or marketing purposes without explicit consent

Information shared during counseling sessions is confidential. However, disclosure may occur when required by law, including but not limited to:

• Threats of harm to self or others
• Suspected abuse or neglect of a child, elder, or vulnerable adult
• Court orders, subpoenas, or other legal mandates
• Limited disclosures to insurance providers for billing and payment processing

These exceptions are consistent with our Limits of Confidentiality policy and applicable laws.

By providing your mobile phone number and opting in, you consent to receive SMS messages related to:

• Appointment reminders
• Scheduling or rescheduling notices
• Billing notifications
• Administrative or operational updates
• Telehealth instructions

Message frequency may vary.
Message and data rates may apply.

Opt-Out Instructions

You may opt out of SMS messages at any time by:

• Replying STOP to any SMS message, or
• Contacting our office directly

Consent to receive SMS messages is not a condition of receiving services.

Our website may use cookies or similar technologies to:

• Improve website functionality
• Analyze website traffic and usage trends
• Enhance user experience

Cookies and analytics tools do not collect protected health information (PHI). You may adjust browser settings to refuse cookies, though some site features may be limited.

We implement reasonable administrative, technical, and physical safeguards to protect your information, including secure systems for:

• Electronic health records
• Payment processing
• Communication platforms

While we take appropriate measures to safeguard your data, no system can guarantee absolute security.

You have the right to:

• Request access to your personal or health records
• Request corrections to inaccurate or incomplete information
• Withdraw consent for non-essential communications
• File a complaint regarding our privacy practices

Requests may be submitted by contacting our office using the information below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Inner Peace Counseling Center
Daetwyler Plaza
13420 Reese Blvd. West
Huntersville, NC 28078
Email: info@innerpeacecounselingcenter.com